The problem I have had with some (not all) phone reps is that they don't seem to want to look up replacement codes or go the extra mile. If something you want is out of stock, they don't seem to have much information or they have wrong information about whether the item is just temporarily out of stock or retiring. There seems to be a lack of training.

To be fair, I have had some nice customer service reps, but I would say that 30% of the time, I have felt bad after talking with a CSR. That is why I place internet orders or get my information from this board. The reason I found this board in the 1st place was because I couldn't get any consistant information from CS about the Felicity retirements and what was going on.